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Case Studies

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Delightful Customer Experiences

A collection of strategies and insights on customer experience excellence & all things related to retail operations.

September 2024 | omnichannel Scaling a DTC Brand: Insights from Buffy's Co-Founder

August 2024 | omnichannel The Key to Customer Delight: Unified Brand Experiences Across Channels

July 2024 | FutureofWork Embracing the Shift: Strategic Change Management for Retail Growth

June 2024 | clienteling Clienteling Power: Driving Deep Customer Relationships Beyond the Luxury Sector, With Julian Farrow

May 2024 | livecommerce Parla vs The Status Quo

February 2024 | livecommerce Dispelling the Myths of Live Commerce

October 2023 | FutureofWork Can WFH be the digital solution to the retail industry's labor issues?

September 2023 | CUSTOMER EXPERIENCE The #1 key to online shopping conversion is not what you think

September 2023 | livecommerce What is 1-to-1 live commerce?

March 2023 | CUSTOMER EXPERIENCE Personal shopping in the post-Covid era

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